You can return unused goods to Bergzeit within 100 days. Please follow the steps below (your statutory rights are not affected by this).
Customers must cover the return costs. If you have received the wrong item or a faulty product, Bergzeit will cover the return costs. Please follow the steps listed under "My product has a defect" or "I have received the wrong item".
2. Send the items with sufficient postage* to the following address:
Bergzeit GmbH, c/o MS-Direct AG
Industriestr. 220
87719 Mindelheim, Germany
*For returns with insufficient postage, we are obliged to charge you a fixed fee of €18.
3. After receipt of the return shipment, the original purchase amount will be refunded within 14 days. You will be kept informed about the status of your return via e-mail.
We do not offer direct exchanges. If you would like the item in a different color or size, you must place a new order in our online shop.
We place great value on quality when selecting our products. However, if your product shows a defect within the legal warranty period of 24 months, we will gladly take care of this for you. Here is a summary of how you can best proceed in the event of a defect:
Out of respect for our employees, we ask that you thoroughly clean items that have already been used before sending them back to us.
If we receive soiled goods from you, we will send them back to you unprocessed.
1. After you have cleaned or washed your items, register your faulty product using our returns portal. Please select "Item defective/incomplete" as the reason for return and provide any important details regarding the fault in the description.
2. Contact our customer service team to request a free returns label. Please print this and attach it to the package you are retuning.
3. Hand over the package to DHL. As soon as we receive the defective item, we will immediately start processing it. We will, of course, try to process the complaint as quickly as possible, but we would like to point out that a complaint can take several weeks. You will be kept informed about the status of your complaint by e-mail. If you have any questions, please get in touch using our contact form.
PLEASE NOTE: We do not offer direct exchanges. If you would like the item in a different color or size, you must place a new order in our online shop.
We apologise for the inconvenience, and endeavour to process the return as quickly as possible. Please follow these steps:
1. Register the incorrect items using our returns portal. Enter FASLE as the reason for return.
2. Contact our customer service team to request a free returns label. Please print this and attach it to the package you are retuning.
3. Hand the package over to DHL
4. After receipt of the return shipment, the original purchase amount will be refunded within 14 days. You will be kept informed about the status of your return via e-mail.
PLEASE NOTE: We do not offer direct exchanges. If you would like the item in a different color or size, you must place a new order in our online shop.
After receipt of the return shipment, the original purchase amount will be refunded within 14 days. You will be kept informed about the status of your return via e-mail.
PLEASE NOTE: We do not offer direct exchanges. If you would like the item in a different color or size, you must place a new order in our online shop.
Damaged Packaging
If you receive the parcel in person, please check for any signs of transport damage and refuse to accept it if there is visible damage.
If the parcel is delivered to an alternative location (neighbour, shed, etc.) and you later discover signs of transport damage, please take a photo of:
- the outside of the package
- the inside of the package
- the shipping label on the package
Please send these photos ASAP to our customer support team using our contact form.
We need the information within 4 days to file the claim on time.
Failure to file a claim or contact us will not affect your statutory warranty rights. However, doing so allows us to file our own claims with our delivery partners.
Thank you for your support and understanding.
Contract Cancellation Form (If you wish to cancel the contract, please fill in this form and return it to us). To: Bergzeit GmbH Georg-Kaindl-Str. 1 DE - 83624 Otterfing Telefon +49 (0)8024 / 90 229 – 0 Telefax +49 (0)8024 / 90 229 – 9 E-Mail service@bergzeit.de I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the the following goods (*)/the provision of the following service (*): __________________________________________________________________________________ __________________________________________________________________________________ Ordered on (*) ____________________________/Received on (*) ____________________________ Consumer Name __________________________________________________________________________________ Consumer Address __________________________________________________________________________________ __________________________________________________________________________________ Consumer Signature __________________________________________________________________________________ Date __________________________________________________________________________________ (*) Delete as applicable |